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Crosshall Junior Academy Trust

Arbor Parent Portal & App

We use Arbor for day to day communication with parents:

  • To send in-app messages relating to payments
  • To send out emergency text / SMS messages e.g. school closure due to snow etc.
  • Parents can use it to pay for school dinners and school trips
  • Parents can update their emergency contact information online


To access the Parent Portal through your web browser:

Go to on your web browser or click Online Payments tab under this page. Click on ‘First Time Logging In’ then enter your email address and click ‘Set password’. You need to use the same email address that is in our system; this will be the email address where you currently receive school emails. If the system recognises your email address, it will send you a password reset email with link to set up your account. 

Only relatives who are Primary Guardians of a child can access the Arbor App.

To access the Parent Portal through the Arbor Parent App:

Download the Arbor app via your phone’s app store.

Android users, ensure you have turned on push notifications by going to Settings > Apps > Arbor > Notifications.

iOS users will be prompted to receive push notifications when you download the app, ensure you select ‘allow’. You must enable push notifications to receive a notification when you have a new in-app message. If you do not enable this, you will not be alerted to new messages and may miss important information.

Enter your email address in the app login screen. If the email is recognised by our system, it will ask you to confirm the school and then you can click ‘Forgotten my password’ to request a new password. The system will then send you a password reset email. Please check your junk mail folders in case any password reset emails end up there.

The first time you log in, you are prompted to confirm your child’s date of birth. (If you have more than one child at the school, please confirm the date of birth of your eldest child. Once you are logged in you will be able to switch between children).

In-App Messages

We will send in-app messages via Arbor to your phones. This will help us reduce the number of text messages that we send (the school is charged for every text message sent, but in-app messages are free to both you and the school). When you are sent an in-app message, you will receive a notification (ensure you have enabled this feature on your phone, as detailed above.) In the Arbor App you will see a notification at the bottom right of your screen on the profile icon. Tap this notification, then click to see your messages. You will be taken to the messages page where you can see all messages received. Make sure you are accessing the app on a phone; the app will not function on a tablet.

Please note: we cannot receive or see replies to messages.  If there is something you wish to discuss or contact the school about, please get in touch with our school office.


If you have any issues logging on to the Arbor Parent Portal or using it, please contact the school office.


Please see the links below to help you get access to this really useful app. 

Parent Portal and Parent App

Getting started

Troubleshooting login issues

How can parents sign up for the Parent Portal if they have a child at more than one school using Arbor?